Back Office Support
Finance and Accounting Business Process Services:
Reduce costs, optimize operational efficiencies, and redirect vital resources to core business-building capabilities with our Finance and Accounting Business Process Services
With IT behind your F&A processes, you enjoy a clearer view and greater control of process performance, plus:
- Significantly lower transaction-processing costs
- Shorter financial settlement cycles and improved cash flow
- Greater transaction-processing accuracy
- Quicker, more effective problem resolution
- Enhanced customer and vendor experience through web-enabled applications and contact center capabilities
- Real-time financial information with integrated internal operational and external customer performance metrics
Document Management Services
Eliminate costly, inefficient non-core business functions-convert from a paper-intensive environment to streamlined digital information management with our document management services
We offer a process for converting paper documents into easily manageable, accessible digital data. It includes:
- Receipt of paper documents
- Sorting, preparation, scanning, and OCR
- Data entry and correction for errors
- Transmission of digital data
Order Management Services
Build competitive advantage-accelerate revenue cycles, optimize cash flow, and enhance customer relationships with our Order-to-Cash Processing service.
We offer automated, rules-based order-to-cash processing services, optimizes workflow to reduce costly errors, decrease receivables, increase collections, and enhance customer experience. Our Order-to-Cash services include:
- Credit analysis, including management of credit applications, integration with credit reporting agencies, coordination of credit status, and generation of acceptance and denial letters
- Billing, including preparation and mailing of invoices, interfacing of billing status, and handling of customer inquiries
- Cash application, including receipt, reconciliation, and application of cash and credit card payments as well as chargebacks
- Collections, including account analysis and reporting, outbound calls, collection letters, and coordination with other collection efforts
- General Ledger posting and reporting, including account review and analysis, write-off preparation, and reporting
Administration and Office Management
For organizations that have a need for paper communications, our employees complement its online expertise with fulfillment services. All communications - online and paper - are coordinated and delivered with consistency.
HR and benefits departments endure the disruptive task of assembling detailed new hire and benefits packages. Instead of orienting new employees or helping existing employees with choices, this professional expertise gets short-changed by such administrative details. Fulfillment outsourcing through us addresses these important but administrative details. Extensive technological resources allow us to easily address each accurately.
- Client sends data via CD/FTP/Fed-Ex etc....
- Our experts process them & secure all data
- Typists begin work & QA verifies output
- On task completion files are dispatched
- Savings achieved in cost & time
Services
- Document Digitization
- Data Entry Services
- Hire Data Entry Operators
- Data Conversion/Imaging Services
- Data Processing Services
- Data Processing Consultancy
Foreign Language Translation
Our Foreign Language Translation services allows you to obtain free translations of both text and web pages. We provide high quality language translation services at competitive rates.
Services :- Professional Service Translation
- Document Translation
- Website Translation
- Localization Services
- Translation Software
- Currency Converters
Popular Translations:
- Birth Certificate Translation
- Marriage Certificate Translation
- Divorce Certificate Translation
- Judgment Translation
- Police Record Translation
- Power of Attorney Translation
- Will Translation
- Academic Degree Translation
- Diploma Translation
- Adoption Papers Translation
- Naturalization Papers Translation
- Immigration Documents Translation
- Patents Translation
- Legal Contract Translation
Sales Support Services
Focusing on your sales force productivity, we will implement programs to qualify inbound and outbound leads for your sales team, shorten sales cycles, increase revenues, growth faster and smarter and at a very affordable cost.
Our best practices and proven strategies help you through:- Sales Lead Generation - Outbound strategies
- Lead Qualification -Inquiry response, qualification and follow up
- Lead Nurturing and Opportunity Pipeline Management
- Channel Recruitment and Development
Our services include:
- Proposal, RFP Response & Correspondence Authoring
- Existing Document Review & Improvement Services
- Technical Diagramming & Technical Illustration
- Electronic Presentations & On-Line Help
- On-Demand Document Personalization, Printing, Binding & Overnight Fulfillment
Customer Services
Enhance customer relationships, satisfaction, and retention with our customer services and solutions.
We provide both the human resources and technology solution for effective customer relationship management for diverse industry, domains and organizations. We have vast industry expertise in establishing the customer services centre at our offshore locations both for in-bound and out-bound operations. We provide SLA driven end to end call centre services and solutions i.e. People, Infrastructure - IT and Physical, Processes, CRM implementation and Training. We provide completely customized after-hours support, selected-hours or 24x7 support.
- Freedom and flexibility to focus on core business-building capabilities
- Better communication with customers facilitating more effective conflict resolution
- Enhanced brand image and higher customer satisfaction and loyalty
- Increase speed to market
- Reduction in cost of operations, increase profitability and enhance agility
Technical Helpdesk
We provide excellent & quality IT Technical Support to Organizations across domains. We provide a combination of infrastructure & technical IT expertise. Our technical helpdesk provides completely customized SLA driven after-hours support, selected-hours or 24x7 support.
Out technical support services include:- IT Helpdesk for L1 and L2 support
- Desktop Support
- Operating Support
- Antivirus Helpdesk
- Database Services
With our Technical Helpdesk, we help our customer's to:
- Increase system uptime - Reduce time to fix and fault occurrence in the system
- Enhanced brand image and higher customer satisfaction and loyalty
- Enhance speed and efficiency of business
- Reduction in cost of operations, increase profitability and enhance agility
Knowledge Process Management
Knowledge Process Management is a logical extension of the value proposition all companies have sought through business process outsourcing. By outsourcing knowledge work, customers gain access to specialized skills, enhance their organizational effectiveness, reduce lead time to market their products and services.
With our access to dedicated team of Subject Matter Experts, we help our customers to enhance their business value, secure business knowledge, reduce time to market, reduce risks and improve lead to cash
- Market Research and Analysis
- Financial Market Research
- Legal and Administration Research
- Web based Market Research
- IT Process, Performance Improvement and International Standards compliance